Somerzby Pet Product Returns & Refunds
We are not obliged to accept returns for change of mind.
However we will accept a change of mind returns for up to 15 days from purchase only.
You must obtain prior authorisation from us before returning goods, and all returns must contain relevant order/contact details before a refund can be actioned.
Products must be sent back unused with no damage and a refund less freight will be given.
We have no re stocking fee but if payment was made via Afterpay we will deduct the Afterpay fees from your refund amount. If a product is too large to return we can arrange pick up and refund will be less return freight also
Refunds will be in the same manner as payment was received.
Any questions please call or email our Customer Support Team.