Somerzby Pet Product Returns & Refunds
We are not obliged to accept returns for change of mind.
However, we will accept change of mind returns for up to 15 days from purchase only.
You must obtain prior authorisation from us before returning goods. You must contact us before you assemble or use the product/s. All returns must contain relevant order/contact details before a refund can be actioned.
Products must be sent back unused and unassembled with no damage and a refund less freight will be given.
A re-stocking fee may be charged at our discretion. Payments made via Afterpay we will deduct the Afterpay fees from your refund amount.
We can arrange pick up and refund will be less return freight also.
Refunds will be in the same manner as payment was received.
If you have any questions, please email our Customer Support Team.