Frequently Asked Questions
Below we have compiled a list of common questions we are asked about our products and services, If you cannot find the answer you are looking for below, please contact us.
- Order from this website. Payment options are Visa, Mastercard, Paypal, bank deposit, Afterpay or Zip.
- Order through our Ebay store.
- Call 02 4340 4200 to pay over the phone. Payment options are Visa, Mastercard or bank deposit.
- Bank deposit payments must be paid within 2 working days to ensure product choice is available.
- Afterpay limit is $2,000 per order.
- Only one payment method per order is allowed.
Unfortunately, pick up is not available from our warehouse.
This allows us to dispatch online orders as quickly as possible.
Somerzby ship to all Australian states and territories.
We use Direct Freight Express and Australia Post.
We are unable to deliver outside of Australia.
We supply a tracking number with all shipments. We aim to dispatch orders the next business day after receipt.
All products are in stock and available for sale unless stated. Occasionally, we accept orders for coops and hutches a week or two ahead of the container arriving. If this is the case, we’ll make sure our customers know when ordering.
For all items that are listed as ‘in stock’, here’s a guide for how long it will take for your order to arrive:
- MELBOURNE: 1-3 business days
- CANBERRA: 2-3 business days
- SYDNEY: 1-2 business days
- BRISBANE: 1-3 business days
- PERTH: 4-10 business days
- OTHER LOCATIONS: 2-10 business days
For other locations, please contact us for a delivery estimate to your area.
Please note we are unable to guarantee any delivery date. We are only able to provide estimates.
Times can be longer in peak periods and around holidays.
Yes, our products are designed to be kept outside and in the weather.
We use Chinese Fir timber. It is a native conifer grown in commercial plantations in China. Certain sections are also made of plywood.
We generally use galvanised, square welded mesh with 10mm holes. This mesh is strong but light and will keep rats, mice, snakes and other small pests out.
Most enclosures have asphalt roofs.
Please note they are made from a natural product that may have some minor flaws or marks. These are outdoor products and not intended to have a perfect finish.
We do not use treated timber in our products because the chemicals used are harmful to animals.
Our hutches and coops are stained with water based non toxic stain.
We include easy to use instructions, all screws and hardware. You will need a cordless drill or cordless screwdriver with a phillips head “bit”. A few products require a shifting spanner for assembly.
Most products take about one hour to assemble. Larger enclosures may take longer.
Large panels are pre-assembled so there is no drilling of holes or complicated woodwork.
If you are having problems with assembly, feel free to contact us.
This is a hard question to answer, it depends on the location and how well it is looked after. If you place it in a dry, airy place it will be far less likely to rot than if it is under a tree in a shady, damp spot.
It is a good idea to sit the enclosure on a dry surface such as pavers or bricks to keep the bottom dry. We breed dwarf lop rabbits and have a “Lodge” model coop at home. It has been outside in the weather for 2 years now and still looks good.
The only sign of age is that some of the stain has faded. Re-staining, oiling or painting your coop every year or so will help give the wood a longer life as with any wooden products that are outdoors.
Assemble on a flat/level surface to ensure all the doors etc. line up correctly.
We do not recommend moving the larger coops while still assembled as this can make the whole structure twist and crack. It is better to take apart and re-assemble if you need to move the coop.
We have never heard of a fox getting through the mesh or breaking the timber but a couple of customers have told us that foxes have tried to dig their way in.
If you are worried about foxes we recommend that you buy some chicken wire and sit the hutch/coop on it so the foxes can’t dig their way in. Chicken wire will also stop rabbits from burrowing.
Our feeders are made from aluminium so they can’t rust.
You should occasionally check that the fasteners are not too loose, hose it down to keep it clean, and squirt a little oil onto the moving parts to keep the feeder in good working condition.
It normally takes a couple of weeks to get the chooks used to the feeders. Instructions on training them are included with the feeder.
The Somerzby chicken feeder holds approx. 7.2kg of feed, enough to feed 6 chooks for a week or so.
It takes 500g to open the lid. Most full grown chooks including Bantams will be able to open it. It is not suitable for small chicks as they can get trapped inside the feeder if it is opened by a heavier bird. Smaller birds such as Mynahs and pigeons as well as rats and mice are too light to open the feeder.
A duck’s neck is generally too long for it to be able stand on the treadle and eat at the same time, but if you have chooks the duck will soon learn to grab a bite to eat when the chickens open the feeder!