We use the most reputable carriers such as Australia Post and Direct Freight Express to deliver our orders. We only use freight companies that have up to date tracking systems, handle the goods appropriately and deliver in a timely manner. We also try to get the best prices so we can pass these lower costs on to our customers. If you compare our freight prices to our competitors, you will find that our prices are usually more competitive.
Please note, we are only able to deliver orders within Australia.
TRACKING YOUR PARCEL
Our carriers will email tracking details to you as soon as the order is accepted in their system. You can track delivery progress on their websites.
IF YOU’RE NOT HOME…
Delivery drivers will leave the goods if you are not home (unless you advise us to the contrary). We won’t require a POD but the parcels are your responsibility if left. If you are not likely to be home, you can let us know a place that you would like the parcels left. The driver won’t leave the parcels if he/she thinks it’s not secure.
If you are not home and you advise it is not okay to leave when Australia Post arrives, they will take it to the nearest Australia Post Office and you will have to pick it up. If this happens with Direct Freight Express, they will attempt re-delivery at a later date. This is not ideal and it is better to have a successful delivery first time.
We will require ‘OK to leave’ for our larger items as the re-delivery fee is quite expensive and there is a higher chance of damage.
HARD TO FIND OR RURAL DELIVERY?
Let us know if your delivery location is a bit different to normal. We can make a note for the driver on our online dispatch system. Just let us know when you make your order. Supplying your phone number(s) helps, especially if you are out of town.
They typically deliver to your door. The only exception may be if you live in a rural area that doesn’t get couriers. If this is the case, you may be required to collect your item from a local depot or collection point.
We aim to dispatch all orders by the next business day. This speeds up lead times.
Parcels are usually delivered in 1-2 business days to Sydney, Melbourne and Brisbane, add another day or two if you are close to these cities. Adelaide is usually 3-4 days with another day or two to country SA. For other locations, please contact us for a delivery estimate to your area.
Times can be longer in peak periods and around holidays.
Please note we are unable to guarantee any delivery date. We are only able to provide estimates.
WE DO HAVE OUR MOMENTS…
Occasionally, orders get lost with our carriers. We send out thousands of orders a year and only 1 or 2 get lost. Our carriers have advanced barcode tracking systems so we can usually track a “lost” item down pretty quickly. In the unlikely event that this happens to your order, once it is clear that the item is lost we will usually redirect the consignment back to us and send out a new item to you at our cost.
Very occasionally, goods get damaged in transit. If your item arrives damaged, please visit our Product Warranty page for help. Products that get damaged in transit will be redesigned to make them more durable or have the packaging redesigned. If we feel that there still is an unacceptable damage rate, we will stop selling the item.