PET PRODUCT WARRANTY

Replacement or Refund

Consumer guarantees apply under Australian Consumer Law

Unfortunately sometimes things get damaged in transit

We will replace any parts damaged in transit free of charge.

Please advise your order details and either call (0243404200) or email (info@somerzby.com.auwithin 14 days of receiving your order.

We will ask for a photo clearly showing the damaged part(s) so we can identify them, this must be done before using the product or modifying it.

If the customer refuses replacement parts then it is at their cost to return the goods for a refund less freight charges.

In the rare instance a part is missing let us know exactly what part it is and we will send it to you ASAP.

Sometimes a partial refund may be offered, at our option, if the product can be repaired easily by the customer, prior approval required.

Any problems must be advised within 14 days of receipt of the goods

We do not offer an extended warranty except those implied by Australian consumer law