PET PRODUCT WARRANTY
Replacement or Refund
Consumer guarantees apply under Australian Consumer Law
Unfortunately sometimes things get damaged in transit
We will replace any parts damaged in transit free of charge. This is at our discretion.
Please email us () within 14 days of receiving your order. Please include your order details plus photos clearly showing the damaged part(s) so we can identify them. This must be done before using or modifying the product.
If the customer refuses replacement parts then it is at their cost to return the goods for a refund less freight charges.
In the rare instance a part is missing let us know exactly what part it is and we will send it to you ASAP.
Sometimes a partial refund may be offered instead of parts, at our option, if the product can be repaired easily by the customer. Prior approval is required.
Any problems must be advised within 14 days of receipt of the goods.
We do not offer an extended warranty except those implied by Australian consumer law.