Somerzby > Pet Product Warranty


Replacement or Refund

Consumer guarantees apply under Australian Consumer Law

Unfortunately sometimes things get damaged in transit

We will replace any parts damaged in transit free of charge.

Please advise your order details and either call (0243404200) or email (info(at) within 14 days of receiving your order.

We will ask for a photo clearly showing the damaged part(s) so we can identify them, this must be done before using the product or modifying it.

If the customer refuses replacement parts then it is at their cost to return the goods for a refund less freight charges.

In the rare instance a part is missing let us know exactly what part it is and we will send it to you ASAP.

Sometimes a partial refund may be offered, at our option, if the product can be repaired easily by the customer, prior approval required.

Any problems must be advised within 14 days of receipt of the goods

We do not offer an extended warranty except those implied by Australian consumer law


About Somerzby

We are a family owned, and Australian based business, supplying quality products at great prices. We are open to the public from 9-4.30 Mon to Fri. 69 Chivers Rd, Somersby NSW 2250. Phone 02 43404200

We pride ourselves on a high level of customer satisfaction.

Australia Company ABN - 67 091 532 928

About Us

Terms & Conditions

Delivery Info

Privacy Policy

Product Warranty

Refunds & Returns



Click here to view our list of Australian breeders.

useful Links

Somerzby Payment Options


Contact Us