Somerzby > FAQ

Frequently Asked Questions

Below we have compiled a list of common questions we are asked about our products and services, If you cannot find the answer you are looking for below, please contact us.

General

How can I buy your products?

  • You can come in and see our products in our warehouse in Somersby NSW. All products are set up for inspection. Please note credit/debit card facilities or cash only, eftpos not available.
  • Order from this website, payment options are Visa/mastercard, Paypal, Bank Deposit or Afterpay.
  • You can order through our ebay store.
  • contact us to receive bank details or call 02 43404200 to pay via visa/mastercard over the phone.
  • Afterpay limit is $1000 per order.

Australia Wide Deliveries?

Somerzby ship to all Australian states and territories, we use Australia Post for feeders and Direct Freight Express for shipping our cat enclosures, chicken coops, rabbit and guinea pig hutches.

With all our shipping Australia wide, we supply a tracking number with all shipments.

We normally ship orders the next business day after receipt. All products are in stock and available for sale unless stated.

Occasionally we accept orders for coops and hutches a week or 2 ahead of the container arriving.

If this is the case we'll make sure our customers know when ordering. For delivery costs, please see the Postage Preview tab on each product.

For all items that are listed as ‚Äėin stock‚Äô, here‚Äôs a guide for how long it will take for your order to arrive at your door!

  • MELBOURNE: 1-3 Business days
  • CANBERRA: 2-3 Business days
  • SYDNEY: 1-2 Business days¬†
  • BRISBANE: 1-3 Business days
  • PERTH: 4-10 Business days¬†
  • OTHER LOCATIONS: 2-10 Business days

Hutches/Coops

Are your coops and hutches waterproof?

Yes, our coops are designed to be outside and are designed to be in the weather. We do have an indoor rabbit hutch in our range, but any description will clearly state it is for indoor use only.

What are your hutches and coops made from?

We use "Chinese Fir" timber. It is a native conifer grown in commercial plantations in China. Certain sections are also made of plywood. We generally use galvanised, square welded mesh with 10mm holes. This mesh is strong but light and will keep rats,mice, snakes and other small pests out. Most enclosures have asphalt roofs.

How is the timber treated?

We do not use treated timber in our products. The chemicals used are harmful to animals. Our hutches and coops are stained with water based stain.

Can foxes get into the enclosures?

We have never heard of a fox getting through the mesh or breaking the timber but a couple of customers have told us that foxes have tried to dig their way in. If you are worried about foxes we recommend that you buy some chicken wire and sit the hutch/coop on it so the foxes can't dig their way in. Chicken wire will also stop rabbits from burrowing.

Is everything included?

We include easy to use instructions, all screws and hardware. You will need a cordless drill or cordless screwdriver with a phillips head "bit". A few products require a shifting spanner for assembly.

How long does it take to assemble? Most coops and hutches take about half an hour to assemble. Large panels are preassembled so there is no drilling of holes or complicated woodwork. If you are having problems with assembly feel free to contact us.

How long will the coop/hutch last?

This is a hard question to answer, it depends on the location and how well it is looked after. If you place it in a dry airy place it will be far less likely to rot than if it is under a tree in a shady damp spot. It is important to sit the coop/hutch on a dry surface such and pavers or bricks to keep the bottom dry. We breed dwarf lop rabbits and have a "Lodge" model coop at home. It has been outside in the weather for a year now and still looks good. The only sign of age is that some of the stain has faded.

Feeders

What is the feeder made from?

Our feeders are made from aluminium so they can't rust.

Do the feeders need to be maintained?

You should occasionally check that the fasteners are not too loose, hose it down to keep it clean, and squirt a little oil onto the moving parts to keep the feeder in good working condition.

How long will it take to train chooks to use it?

It normally takes a couple of weeks to get the chooks used to the feeders. Instructions on training them are included with the feeder.

How much feed does it hold?

The Somerzby chicken feeder holds approx. 4.5kg of feed, enough to feed 4 chooks for a week or so.

How large do the chooks need to be to use it?

It takes 500g to open the lid. Most full grown chooks including Bantams will be able to open it. It is not suitable for small chicks as they can get trapped inside the feeder if it is opened by a heavier bird. Smaller birds such as Mynahs and pigeons as well as rats and mice are too light to open the feeder.

Can ducks use it?

A duck's neck is generally too long for it to be able stand on the treadle and eat at the same time, but if you have chooks the duck will soon learn to grab a bite to eat when the chickens open the feeder!

About Somerzby

We are a family owned, and Australian based business, supplying quality products at great prices. We are open to the public from 9-4.30 Mon to Fri and most Sat mornings. 

We pride ourselves on a high level of customer satisfaction.

Australia Company ABN - 67 091 532 928

Delivery Info

Privacy Policy

Disclaimer 

Breeders

Click here to view our list of Australian breeders.

useful Links

Somerzby Payment Options

Subscribe


Contact Us