DELIVERY INFORMATION
We use the most reputable carriers such as Border Express, Australia Post and Aramex to deliver our orders. We only use freight companies that have up to date tracking systems, handle the goods appropriately and deliver in a timely manner. We also try to get the best prices so we can pass these lower costs on to our customers. If you compare our freight prices to our competitors, you will find that our prices are usually more competitive.
DELIVERY COST
Delivery cost is determined by distance and weight. You can check the freight cost of any item that is in stock by adding it to your cart, clicking ‘View Cart’ (not ‘Checkout’) and entering just your postcode
TRACKING YOUR PARCEL
Our carriers will email tracking details to you as soon as the order is accepted in their system. You can track delivery progress on their websites.
IF YOU’RE NOT HOME…
Delivery drivers will leave the goods if you are not home (unless you advise us to the contrary). We won’t require a POD and the parcels are your responsibility if left. The driver won’t leave the parcels if he/she thinks it’s not secure.
If you are not likely to be home, you can let us know a place that you would like the parcels left.
If you are not home and you advise it is not okay to leave when Border Express arrives, they will take it to the nearest depot. You may have to pick it up or they may attempt re-delivery at a later date. Re-delivery may result in you being charged a re-delivery fee.
We will require ‘authority to leave’ for our larger items as the re-delivery fee is quite expensive and there is a higher chance of damage.
HARD TO FIND OR RURAL DELIVERY?
Let us know if your delivery location is a bit different to normal. We can make a note for the driver on our online dispatch system. Just let us know when you make your order. Supplying your phone number(s) helps, especially if you are out of town.
They typically deliver to your door. The only exception may be if you live in a rural area that doesn’t get couriers. If this is the case, you may be required to collect your item from a local depot or collection point.
DELIVERY TIMES
We aim to dispatch all orders within 1-2 business days. This speeds up lead times.
Once it leaves our warehouse, delivery times are usually 1-2 business days to Sydney, Melbourne and Brisbane, add another day or two if you are close to these cities. Adelaide is usually 3-4 days with another day or two to country SA. For other locations, please contact us for a delivery estimate to your area.
Times can be longer in peak periods and around holidays.
Please note we are unable to guarantee any delivery date. We are only able to provide estimates.
DELIVERY RESTRICTIONS
We CANNOT deliver:
- Outside of Australia
- To PO boxes or post offices
- To Laguna 2325 or Putty 2330
- To any islands without road access. This includes (but is not limited to) King Island 7256 and Russell Island 4184.
WE DO HAVE OUR MOMENTS…
Occasionally, orders get lost with our carriers. We send out thousands of orders a year and only 1 or 2 get lost. Our carriers have advanced barcode tracking systems so we can usually track a “lost” item down pretty quickly. In the unlikely event that this happens to your order, once it is clear that the item is lost we will usually redirect the consignment back to us and send out a new item to you at our cost.
Very occasionally, goods get damaged in transit. If your item arrives damaged, please visit our Product Warranty page for help. Products that get damaged in transit will be redesigned to make them more durable or have the packaging redesigned. If we feel that there still is an unacceptable damage rate, we will stop selling the item.